What To Expect
After checking in with a receptionist member of our client service team, you and you pet will be taken to an examination room. the patient care team is composed of a veterinary student, a veterinary technician, and a veterinarian. Your pet’s history will be reviewed, followed by an initial examination. Because of the educational aspect of our hospital and the complexity of the many medical problems seen here, we emphasize thoroughness in the evaluation of each animal. We will discuss your pet’s condition, diagnostic and treatment options, and will provide you with an estimate of costs.
Hospitalization and Veterinary Intensive Care
After your pet’s initial examination, one of our recommendation may be hospitalization, either for additional diagnostic tests or specific treatment. We have 24-hour staffing to provide optimum medical care and if you pet is critically ill, your pet will be admitted to our veterinary intensive care unit. During the time that your pet is with us, you will be notified immediately of any change in his or her condition. For this reason, it is important that we obtain your home, mobile and work phone number(s).
Visits While Your Pet is Hospitalized
If you wish to visit with your pet while he or she is hospitalized, please make arrangements with your veterinary clinician. Visitation times vary with each service and to prevent infection and provide optimal care to your pet, we ask that you please respect visitation arrangements.
The veterinarian responsible for your pet will make the necessary arrangements for discharge when your pet is ready to go home. Written instructions will be provided to you. If you experience any problems with your pet at home or have further questions, please call the attending veterinarian as soon as possible. For problems occurring after hours, your call will be taken by our answering service. If your pet is not one of our primary care patients, please be sure to provide us with the name of your family veterinarian that he or she may be updated within 24 hours of admission and again as discharge. A letter will be sent to him/her regarding the diagnosis, treatment and follow up after care.